Experience Our Culture:
We care about creating a great working environment.
Throughout the many locations that make up the Southeast Georgia Health System network, you’ll find one common thread that pulls everything together: a team of committed professionals who appreciate the value of every person who walks through our doors. Our mission, vision, and values are much more than words or ideas. They are promises—to our team members, to our patients and families, and to ourselves—to be the finest professionals we can be and to deliver the highest customer service possible. Our culture of service excellence is based on the following standards:
We demonstrate a willingness to be a part of the solution by taking action when we recognize something needs to be done, correcting and reporting unsafe conditions, looking for new ways to do my work more effectively and efficiently, and seeking opportunities to improve our knowledge and skill.
We demonstrate our personal commitment to our mission of providing safe, quality, cost-effective care by being an advocate for the patients and families we serve, performing at our highest level to fulfill our part in providing our supporting excellent patient care, sharing our knowledge and expertise with others, and ensuring that our actions and communication focus on maintaining a safe environment.
We strive to improve the experience of our customers by managing concerns and complaints in a calm, positive, and non-judgmental manner, taking the extra step to comfort and support patients and families, being alert for potential problems and intervening to minimize their impact, and being sincere in all actions and communication.
We take responsibility for our own performance and behavior by striving to always be a part of the solution, answering the telephone according to established guidelines, not assuming it’s “someone else’s job”, and complying with applicable laws, regulations, and polices.
We communicate and behave in ways that are respectfully and compassionate by responding to requests for assistance in a timely manner, acting and speaking with respect to customers and colleagues, respecting the privacy and confidentiality of those we serve, and recognizing that our patients’ circumstances require a high level of kindness and concern on our part.
We take pride in our Health System by presenting a professional and appropriate appearance at all times, treating the physical facility of our Health System as we would our own home, reducing waste and using supplies wisely as though they belong to us personally, and speaking positively about Southeast Georgia Health System.
We coordinate with other departments and team members to achieve excellent results by treating our fellow team members with the patience and caring with which we would like to be treated, understanding the challenges facing other team members and understanding their role in our success, respectfully approaching conflict openly and honestly, and validating and recognizing the contributions of others.